B2B Services / BPO
We analyse business models, processes and value creation in the B2B services and BPO environment, with a particular focus on quality, scalability and operational risks.
B2B Services / BPO
A large proportion of our projects take place in the services sector. This includes services for businesses (B2B) as well as for private customers (B2C). Many companies’ continued focus on their core business continues to create significant opportunities in so-called Business Process Outsourcing (BPO), i.e. the transfer of company functions such as customer service to specialised providers. Since the quality of services is inherently difficult to measure, process analysis of service delivery is of particular importance in projects in this sector.
A few examples from our project experience:
- Contract manufacturing, contract filling, contract packaging
- Temporary employment and staff leasing
- Service and works contracts
- HR consulting and recruitment
- Passive fire protection
- Water and fire damage restoration
- RFID solutions
- Marketing and sales campaigns
- Pharma logistics, transport logistics
- Debt collection services, receivables management
- Further education, eLearning
- Customer Care (Customer and Business Services, Inbound and Outbound)
- Security services
- IT security
- Facility management, building cleaning
- Market research, e.g., in the transport and energy sector
- Care for asylum seekers and refugees
- Advertising, direct marketing
- Printing companies
- Industrial services
- Public sector (CEE privatization authorities)
- Advertising space and time marketing
- Explosive ordnance detection and disposal
- Packaging disposal
Sound decisionsin a complex services environment
Benefit from our extensive project experience across a wide range of B2B service areas and a thorough analysis of the key processes.
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